Privacy Policy

Last updated: 5 September 2026

Who we are

Prime Drainage Solutions Group Ltd is the controller of personal information collected through this website. Our registered office is 66 Poole Street, London, EC2A 4NA. Company number 15917476.

Information we collect

When you contact us, we may collect your name, telephone number, email address, postcode, property or site details, service requirements and the contents of your message. The website may also process essential technical information needed for security and operation.

How we use it

We use this information to respond to enquiries, arrange and deliver services, communicate about work, maintain business records, improve our service and meet legal obligations. We only use information where we have a lawful basis, such as taking steps at your request, performing a contract, meeting a legal duty or pursuing a legitimate business interest.

Sharing and retention

We may share information with service providers that support our website, communications, professional advice or business operations, and with authorities where required by law. We do not sell personal information. Information is retained only for as long as reasonably needed for the purpose for which it was collected and to satisfy legal, accounting or reporting requirements.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your information, and to receive a portable copy. You may also complain to the UK Information Commissioner’s Office.

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